Refund policy
Refund & Return Policy – L'evated Products
At L'evated Products, we take pride in crafting high-quality valet boxes and storage solutions. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
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We accept returns on unused, undamaged items within 30 days of delivery.
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Items must be returned in their original packaging with all included accessories.
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Custom or personalized products are not eligible for return unless they arrive damaged or defective.
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
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Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 5-7 business days to your original payment method.
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Shipping fees are non-refundable unless the return is due to an error on our part.
- We do not charge a Restocking fee
Exchanges & Damaged Items
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If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We’ll replace the item or issue a refund.
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For exchanges, follow the return process and place a new order for the desired item.
How to Start a Return
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Email us at levatedproducts.com, or contact us through our shop with your order number and reason for return.
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We’ll provide return instructions and a shipping address.
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Once received and inspected, we’ll process your refund or exchange.
If you have any questions, feel free to reach out—we’re happy to help!